The Department of Network & Telecommunication Services will provide the highest quality technology-based services, in the most cost-effective manner, to facilitate the Texas State Technical College Harlingen mission as it applies to teaching, learning, and information technology.

To meet this mission, Network & Telecommunication Services through Network & Telecommunication, Web and Programming, Help Desk, and Field Support services (its principals) will:

• Provide effective technology support for audio/visual, computer, multimedia, voice, video, and web based applications and services to all areas of the college.
• Promote and facilitate the effective integration of technology into the basic mission of the College through planning, programming, help desk, training, purchasing, consulting, and other support activities.
• Develop, enhance, and manage the College's enterprise networks to provide high speed, transparent, and highly functional connectivity among all information resources.
• Develop and maintain highly effective, reliable, secure, and innovative information systems to support teaching, learning and administrative functions.
• Facilitate the access, collection, storage, security and integrity of electronic data while ensuring appropriate access.
• Provide capabilities including the ability to develop and manage the distribution and marketing through broadband, software, the Web and other telecommunications technologies College programs, products and services both within and beyond the College campus.
• Promote new uses of information technology within the College through the support for discovery and innovative applications.
• Provide leadership for effective strategic and tactical planning in the use of technology.
• Provide fast & reliable access to all information systems.

Process for Receiving Information and Filing Complaints

The Department of Information Technology will respond promptly to all complaints within one business day. Suggestions or complaints may be received in person, by telephone, by e-mail, or in writing to the TSTC Harlingen Customer Relations Representative. All suggestions or complaints will be acknowledged and reviewed. Resolution will be completed within one week.

:: Catherine Maples
:: TSTC´s Customer Service Representative at 956.364.4300.